Frequently Asked Questions About Legal Terms
Your account closes immediately. Any balance in your wallet is held in trust for 90 days; you can reopen and withdraw it during this window. After 90 days, unclaimed balances are archived per local regulation. All personal data is marked as inactive and deleted after six months unless you request earlier deletion.
Yes. Go to your account settings, select Privacy & Legal, then choose Data Export. We email you a complete JSON file with all transactions, login history, game rounds and personal details within 24 hours. You can use this file to verify your account activity or migrate records.
Deposits are processed through Indonesia's official payment gateways. We never see your payment credentials; they're verified directly by DANA, OVO, GoPay or QRIS. Withdrawals are reversed through the same provider only to the card or account originally used, preventing fraud.
Deposits are non-refundable once credited to your account wallet. If a deposit fails to clear, the full amount is returned to your original payment method within 24 hours by your payment provider. Contact our support team with your reference number if a deposit does not appear within one hour.
Your account data, transaction history and personal details are stored on encrypted servers located in Indonesia. Backups are held in-region and encrypted at rest. You retain ownership of all your data; we are custodians only and cannot use your data for any purpose outside account operation and support.
If you notice unauthorized logins, unexpected withdrawals or suspicious game activity, contact live chat immediately or call our security team. We freeze your account within minutes, audit the last 30 days of transactions with you, and reset your security settings at no cost. Report security issues 24/7.
You can update your phone number and email through account settings without restrictions. Legal name changes require identity reverification and a support ticket. Email our compliance team with your new legal documents; we re-verify within three working days and update your account record.
